While I think Carnegie's Brooke, "How to Win Friends and Influence People" covers most of the things in this training, I did enjoy listening to the audio book as a refresher course of sorts. The stress of the book is on assertiveness; that middle ground between being passive and aggressive. What stuck out the most to me in the training was that:

-assertive people, when facing a potential conflict, state the facts (a deadline was missed), state the consequences (the customer is angry and this has created stress among all of us), and then offer the solution (we need to set reasonable deadlines). And if the other person/people involved starts getting aggressive and angry just keep calmly repeating the solution.

-be careful what kind of rewards you give; sometimes tangible rewards cheapen the value of the job. The best rewards are intrinsic; that feeling that comes from a job well done.

As a stay-at-home mom, a lot of the material covered didn't relate much to my season in life. After all, it's geared toward the corporate environment. But I was able to glean a few parallel thoughts, since sometimes managing a household of children is similar to managing an office of employees; human tendencies aren't all that different, no matter the age or setting.

Nonetheless, if you're looking for a good people skills book, this one isn't on my recommendation list, just because I think there are better books and trainings out there on the subject (like "How to Win Friends and Influence People")

Somehow, this book ended up in my phone (in audio form). How I could finish it without becoming a zombie, no one knows.

This book had good things to say, but it was a difficult read due to poor organization of the concepts.

The ideas are good for all. The format is overly repetitive and some of the examples seem a little simplistic.

It's one I'll keep in my library to refer to. Some great aspects in the first 50 pages.

I've read How to Win Friends and Influence People and The Leader In You and so this is a refreshing and reminding course for me. Naturally, I'm not a people person. It's not that I don't love people, but people can be troublesome. In the past, I have no problem using people and influence them for my benefit but intentionally want to help and develop people? That one requires continuous learning, practicing, and humility. This book - and others like John C. Maxwell’s Winning with People - have helped me a lot

Menurutku ini bukunya berisi sekali. Ada banyak people skill yang menurutku harus kita pelajari khususnya cara menghadapi berbagai kepribadian manusia di lingkungan kerja. Sangat jelas dan mudah dipahami. Mulai dari bagaimana cara bersikap asertif untuk membantu kita dalam membangun hubungan harmonis kepada sesama sampai manajemen konflik. Terlebih lagi di setiap bab, selalu ada langkah-langkah latihan yang bisa kita terapkan.

Buku ini cocok sekali bagi kita yang sedang mencoba membangun relasi baik kepada sesama khususnya di lingkungan kerja.

Beberapa quotes yang aku suka:

Hari ini kehidupan, satu-satunya kehidupan yang pasti. Manfaatkan sebaik-baiknya. Sukai sesuatu. Kembangkan hobi. Biarkan angin antusiasme berhembus ke dalam diri anda -Hal,148.

Ketika marah terhadap orang lain, musuh, kita memberi mereka kekuatan untuk menguasai kita; kekuasaan atas tidur kita, selera makan kita, tekanan darah kita, kesehatan kita, dan kebahagiaan kita. Musuh-musuh kita akan menari kegirangan andai tahu betapa mereka telah membuat kita cemas, merobek-robek dan membalas kita!Kemarahan kita sama sekali tidak melukai mereka, tetapi malah membuat hari-hari kita sangat tidak menyenangkan -Hal, 230.

Not the best book to pick up when you are at the book store. Somehow the information too cheesy and general.

More like a 3.5. I'd like to see more examples for each skills

Notes: Great addition to How to win friends and influence people

Most of the story actually already explain in previous book. Its maybe more sharpening explanation about one topic. I dont think you have to own it if you are not interest in sharpening your skill in specific area.

Neužkabino. Silpnokai taip.