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Difficult Conversations: How to Discuss What Matters Most
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
250 pages, Paperback
First published April 1,1999
This edition
- Format
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250 pages, Paperback
- Published
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January 1, 2000 by Penguin Books, Limited (UK)
- ISBN
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9780140277821
- ASIN
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014027782X
- Language
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English
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