Talk to the Hand: The Utter Bloody Rudeness of the World Today, or Six Good Reasons to Stay Home and Bolt the Door

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"Talk to the hand, 'coz the face ain't listening!" This expression has become so widespread that Lynne Truss need not even mention the name of the TV talk show where you first heard it. It's a perfect example of how boorish behavior has become a point of pride in society today. "Talk to the hand"— when did the world stop wanting to hear? When did society stop valuing basic courtesy and respect? In the spirit of her runaway hit, #1 New York Times bestseller Eats, Shoots and Leaves, Lynne Truss analyzes the apparent collapse of manners in our daily lives, and tells us what we can do about it.

Why are our dealings with strangers becoming more unpleasant day by day? When did "please" and "thank you" become passé? When did the words "hello," "good-bye," and "good morning" fall out of common usage? Why do people behave as if public spaces are their own chip-strewn living rooms? Talk to the Hand is a rallying cry for a return to civility in our "eff off" society and a colorful call to arms— from the wittiest defender of the civilized world. BACKCOVER: The Queen of Sticklers takes on the sorry state of modern manners.

"Without knocking anyone down on your way, hurry to the bookstore for a copy of Talk to the Hand… Long live the Queen of Zero Tolerance. And heaven help the rest of us."
The New York Times Book Review

"Yes, people are now ruder than ever, and no, there's no excuse for it: The outraged and slighted can find solace in Talk to the Hand."
New York Post

"Lynne Truss is "the Doyenne of Do's and Don'ts."
Newsday

"The hilarious British fusspot is back with Talk to the Hand… in which she trains her zero tolerance wit on rude behavior, from the death of thank-you notes to the ubiquity of the F- word."
Glamour

"She's cranky, she's articulate, and she's absolutely right. Just as she fomented a revolution in language, now she foments a revolution in behavior. You'll find yourself nodding in agreement; then you'll find yourself speaking up."
—Victoria Skurnick, Editor-in-Chief, Book-of-the-Month Club

"She can make 201 pages fly by as you snicker and chuckle, recognizing your own modern world in every paragraph. [...] Reading Talk to the Hand, you can enjoy a good laugh to offset the daily rudeness."
The Kentucky Herald-Leader

216 pages, Paperback

First published October 24,2005

About the author

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Lynne Truss is a writer and journalist who started out as a literary editor with a blue pencil and then got sidetracked. The author of three novels and numerous radio comedy dramas, she spent six years as the television critic of The Times of London, followed by four (rather peculiar) years as a sports columnist for the same newspaper. She won Columnist of the Year for her work for Women's Journal. Lynne Truss also hosted Cutting a Dash, a popular BBC Radio 4 series about punctuation. She now reviews books for the Sunday Times of London and is a familiar voice on BBC Radio 4. She lives in Brighton, England.

Community Reviews

Rating(4 / 5.0, 100 votes)
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32(32%)
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100 reviews All reviews
April 26,2025
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I was looking forward to getting to this because I enjoyed both Eats, Shoots and Leaves and Making the Cat Laugh. Here, though, there was just something about it that didn’t sit well with me, and instead of enjoying Truss’ writing style as I have before, I found it off-putting and kind of overblown.

To be fair, I think the biggest issue is that this is basically a book of her ranting about things that she doesn’t like about modern society, and after a while it starts to feel as though she’s going out of her way to find things to complain about instead of actually attacking what’s wrong with society with righteous anger. I also don’t think it’s aged particularly well, but perhaps I’m not the best person to judge that.

All in all, I was disappointed by this one, but I will read some more Truss in the future, I’m sure. I think I have to manage my expectations some more and to remember that while I agree with her on some stuff, I don’t agree with her on everything. It’s a shame, but there it is.
April 26,2025
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Maybe I should have read it 18 years ago when it first came out. Haha. Not very relevant now.
April 26,2025
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I read this over the course of 2 weekends. For some reason I did not read much, or any of it during the week. So, I guess I was pretty good at reading this fairly quickly.

It really takes an interesting view of what is going on with manners, particularly in the UK. It's kind of hard to really understand if this is just further evolution of what we consider manners, or if this is degradation of what we consider manners.

A lot of what she talks about goes as far back as the 19th century (maybe even further) and what has happened to manners over that period of time, over the space of six specific topics that she talks about.

If you understand the "Introduction" you really only continue to read as you want to read her writing. Her writing is really pretty gosh darn good. The Introduction even reading it the first time, I felt pretty much told the whole story that she was saying.

Sure, there are details about what she is saying that get fleshed out. But the "Coles Notes" version is pretty much the Introduction...
April 26,2025
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Maybe because I grew up in Europe and traveled 47 countries I was a lot more entertained by Lynne Truss' book "Talk to the Hand" than other readers.

In the first chapter "What's so hard to Say" Truss points out the different behaviors of Americans and French people in US and French supermarkets. I laughed and giggled because she is right.
Born in Vienna, a city where Emperor Franz Joseph I.'s aura still flourishes today, I too cringe at "... waiters who say, "There you go" as they place your bowl of soup on the table..."

As a reviewer I can also highlight the difference between American and Asian review seekers. Whereas Asian review seekers always apologize for "interrupting my day" with their request emails, hundreds of American authors will write, " Hi,
Are you interested in a free copy of the book?"

I also agree with Truss' bemoaning that we are living through the world George Orwell foresaw, Truss calls it a "... forest of belligerent and dismissive palms held up to the human face:
Thank you for choosing to hold for an assistant. There is no one help to help you at this time. An error of type 506 has occurred..."
(Nope, (a) I did not choose... (b) I expected somebody would help me... and (c) I have no idea what error 506 is, at the very least you could explain what's to do instead of forcing me to look it up myself...)

Millions of people accept these kind of responses, unquestioned, in the days when customer service is supposed to be outstanding. By accepting these responses they are not contributing to a solution.

My personal favorite of all hated standard comments are the ones customer service agents use to "empathize with the customer" and say things like, "I apologize for ... I KNOW HOW YOU FEEL."
No, you don't.
[You don't understand that this so-called inconvenience now costs me valuable 30 minutes, which will prompt me being late for another event and will cause me having to do a dozen things I did plan having to do... DON'T EVER fake empathy.]

I was delighted to find out that Truss reported about the fight between Lennox Lewis and Evander Holyfield at Madison Square Garden; indeed, I am a big fan of sport of the “Sweet Science." Though I am certain that I saw the fight I do not remember the British fans booing, maybe HBO or Pay-Per-View blocked it out. Apparently, British fans voiced their displeasure with the ring announcer presenting the news that Paul Simon, John Kennedy Jr., and Michael Douglas were in the crowd; only Jack Nicholson and Keith Richards were given a cheer.
[Four month later when John Kennedy Jr. died these people probably regretted at least some of the boos. Why is it that we don't treat the living like we treat the dead?]

When Truss elaborates on "abuse as the weapon of the weak becoming heavier and more blunt" she notices an interesting element that might warrant writing a whole book just about this specific topic.
"... [the] idea that the more disrespect you show towards the rich and famous, the nearer you move towards achieving equality, but the effect is quite the opposite: rudeness highlights difference..."

Most certainly, I agree with this observation, however, I feel that the reasons why people are turning this way aren't highlighted enough. Personally, I think it's the helplessness people feel having to accept what huge corporations do and don't do which makes them lash out against others who have nothing to with reason why they feel outnumbered or helpless.

All in all, a great book if read with an open mind. Truss invites readers to think.

5 stars, Gisela Hausmann
April 26,2025
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I received a copy of this book for free, and I found that it had a very promising start. However, as the chapters progressed I found little difference between the "six good reasons", and missed much in the way of humour. To be fair, it is possible that there are cultural differences between England and North America which may account for my inability to appreciate this book. Fortunately, it was a quick read. However, there are definitely better ways to spend one's reading time!
April 26,2025
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This book makes me thing on my daily behaviors and how to be a better person.
I can't agree on the part about people being so ironic when a bad thing happens, because I am portuguese, and we curse a lot. Cursing makes us release all the anger, and we don't mean to offend anyone.
I am very interested in reading the "Watching the English" by Kate Fox just to see the cultural differences.
April 26,2025
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Some of this is maybe a little outdated and a little British-centric, but there were still a lot of valid points made about the lack of civility and manners in the world. One interesting point is that people have felt this way for a very long time. It's not exactly a new phenomenon. And what's deemed acceptable shifts with time, too, but mostly other people can be insufferable, but we've got no choice but to co-exist with them.
April 26,2025
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Wow, I can't remember being this disappointed with a book...well, I was going to say "in a long time," but I might more accurately say "ever." In terms of disparity between my expectations and the reality, this is the most disappointing book I've ever read. I give it one star, and a glance over my reviews will demonstrate that I almost never do that.

I read, and loved, Truss's previous work, Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation. It was funny, erudite, and most importantly, it was self-righteous and self-important in exactly the right places and right amounts. That it dealt with a topic dear to my heart (the gradual erosion of literacy through shoddy grammar and punctuation) only made it more enjoyable for me.

So when I sat down to read Talk to the Hand, I expected something similar: a humorous yet fiery diatribe, rich with research and examples, only in this case railing against the decline of personal manners rather than grammar. What I got was a crotchety, unfunny whine-fest that continually tried to extrapolate bad manners into low overall moral character. She takes the flamethrower to entire armies of strawmen in this book, as I've simply never met anyone as rude as some of her examples. Her stories about eight-year old kids cussing out their parents in public sound exactly like the "what is our country coming to" chain e-mails I used to get forwarded to me by my fifty-something aunts and cousins years ago, and they ring horribly false. In addition, she lets some rather ugly biases slip with blithe references to "shaven-headed bling bling gangstas" and such.

Worst of all, this wasn't even a fun read. Unlike her last book, which was so stuffed with content that the pages flew by, this one dragged and was amazingly repetitive. Honestly, I was a little worried when I found myself fighting the temptation to skim the end of the introduction, thinking "OK, I get it, I get it, I get it..." This book felt like a 20-page magazine article stretched into a 200-page book. And Truss's decision to sanitize the word fuck into Eff (e.g. Eff this, Eff you, you Effing such-and-such) was jarring, off-putting, and made large stretches of the book just plain annoying to slog through. All in all, this was a grumpy, miserable, spittle-flecked little book, and I can't discourage you strongly enough from picking it up. Stick to the book with the pandas on the cover.
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