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Okay, let's get this out of the way first: this book is DATED. It studies eleven companies that beat the stock market over a period of fifteen years, irrespective of industry (other comparison companies in the same industries did not produce the same results). Unfortunately, these eleven companies include Fannie Mae, Circuit City, Wells Fargo, and Philip Morris (??!?). The findings are ultimately interesting and I think the writers would argue that the recent performance of the companies don't affect the findings' validity, but boy is it a trip to read about Wells Fargo as a paragon of excellence in the year 2019.
James Collins wrote this with a large group of researchers, and the methodology and results are explained in more detail in the extensive appendices at the end of the book. They distill their findings into seven key themes around what helps a company go from mediocre to truly "great," which they define as beating the stock market by a certain margin over a long period of time. I realize that I am reading a business book and by default there needs to be a core metric by which we recognize businesses as "good" or "great," but I had some trouble with the complete disregard for social impact that powers this book. Collins says that looking at employee or social welfare would have introduced biases into the study, but I would also say that there is an inherent bias in defining a business's "greatness" solely by its stock returns and shareholder value—which is why you end up with Philip Morris in your group of "great" companies. (Your definition for success is not the same as mine!) It's also interesting that the research group tends to handwave around employee motivation, morale, and fulfillment for all of the "great" companies as a natural outcome of business success, but does not offer any metrics or background on this in the text of the book.
All that aside, I found some of the takeaways truly interesting:
* Charisma is detrimental to leadership: The good-to-great companies all had "Level 5" leaders, which the research group defines as a leader who is incredibly driven but extremely humble. The Level 5 leaders aren't charismatic or larger-than-life figures: they center their companies on one purpose and build strong systems that move the entire company in one direction. The true tell of this type of leader is if the company survives and flourishes after they leave (are you more worried about your CEO, or about the reality of your situation?). Charismatic outside leaders produced consistently worse results and the companies stagnated after their departure. It's also worth noting that executive compensation had absolutely no measurable effect on a company's success.
* Managing morale and motivation is largely a waste of time: If employees instinctively understand the vision of the company and how they contribute to its success, there is no reason to "motivate" or spend time managing change. I don't think this is ever 100% true (and it is precluded by the necessity to have the right people in the right roles), but I found this perspective interesting and the examples rang true to me.
* Stay focused on your central concept: The book refers to this as the "Hedgehog Concept," a term that I refuse to use. It combines the Venn diagram of these three things: (1) what are you truly passionate about? (2) what drives your economic engine? and (3) what can you be best in the world at? If you aren't driving towards an intersection of all three, you will not be able to achieve sustained results. This requires a culture of discipline throughout all levels of the company.
* Understand the brutal reality: The successful companies understood the "brutal facts of reality" when making business decisions and candidly discussed and planned for that reality. That sometimes requires an entire business shift to align yourself with your central concept. (When you see user or customer research that upends your assumptions, do not ignore it.) This also reinforces the need for long-term investment. The writers' point was that you cannot be an optimist ("this will all work out!"), but you must confront reality and simultaneously strongly believe that you will succeed, despite the odds. You also must create an environment where the truth is heard, which requires the leaders to ask questions, hold themselves to high standards, and build red-flag mechanisms to get advance notice of issues.
Anyway, I found the book both interesting and frustrating to read. The research team commits the cardinal sin of all business books, which is comparing every single concept to a famous thinker. Einstein did not model simplistic thinking (has this man ever read a proof of E = mc2? get back to me after you have done it) and Abraham Lincoln is not comparable to a CEO. I wish that these types of comparisons could be completely excised from our discourse. I rolled my eyes through much of this nonsense and it really detracted from my engagement with the book.
I also found it frustrating that diversity of thought and teams never comes up in this book. Every single CEO mentioned is a man, and most of the named executives at these companies are men. You can read into the concept of "getting the right people on the bus" as assembling the correct team, but then the book goes on to say that employee incentives and compensation matter much less than you think they do. That depends on who you are hiring and what their personal priorities are, and that will always differ for individuals. I did like that part of the leadership discussion hinges on whether internal or external leadership is better for a company; most of the Level 5 leaders in the book are internal choices, which intuitively makes sense because they are able to fully grasp the core concept and values of the company.
Finally, it is hilarious to read sentences like "Amazon.com, the reigning champion of e-commerce" and "today, we primarily use portables from companies like Dell and Sony." 2001 was a wild time. 2019 is a wild time!! In the last 18 years, these good-to-great companies have imploded in on themselves!! Hopefully, the lessons from this book endure longer than Fannie Mae's reputation.
James Collins wrote this with a large group of researchers, and the methodology and results are explained in more detail in the extensive appendices at the end of the book. They distill their findings into seven key themes around what helps a company go from mediocre to truly "great," which they define as beating the stock market by a certain margin over a long period of time. I realize that I am reading a business book and by default there needs to be a core metric by which we recognize businesses as "good" or "great," but I had some trouble with the complete disregard for social impact that powers this book. Collins says that looking at employee or social welfare would have introduced biases into the study, but I would also say that there is an inherent bias in defining a business's "greatness" solely by its stock returns and shareholder value—which is why you end up with Philip Morris in your group of "great" companies. (Your definition for success is not the same as mine!) It's also interesting that the research group tends to handwave around employee motivation, morale, and fulfillment for all of the "great" companies as a natural outcome of business success, but does not offer any metrics or background on this in the text of the book.
All that aside, I found some of the takeaways truly interesting:
* Charisma is detrimental to leadership: The good-to-great companies all had "Level 5" leaders, which the research group defines as a leader who is incredibly driven but extremely humble. The Level 5 leaders aren't charismatic or larger-than-life figures: they center their companies on one purpose and build strong systems that move the entire company in one direction. The true tell of this type of leader is if the company survives and flourishes after they leave (are you more worried about your CEO, or about the reality of your situation?). Charismatic outside leaders produced consistently worse results and the companies stagnated after their departure. It's also worth noting that executive compensation had absolutely no measurable effect on a company's success.
* Managing morale and motivation is largely a waste of time: If employees instinctively understand the vision of the company and how they contribute to its success, there is no reason to "motivate" or spend time managing change. I don't think this is ever 100% true (and it is precluded by the necessity to have the right people in the right roles), but I found this perspective interesting and the examples rang true to me.
* Stay focused on your central concept: The book refers to this as the "Hedgehog Concept," a term that I refuse to use. It combines the Venn diagram of these three things: (1) what are you truly passionate about? (2) what drives your economic engine? and (3) what can you be best in the world at? If you aren't driving towards an intersection of all three, you will not be able to achieve sustained results. This requires a culture of discipline throughout all levels of the company.
* Understand the brutal reality: The successful companies understood the "brutal facts of reality" when making business decisions and candidly discussed and planned for that reality. That sometimes requires an entire business shift to align yourself with your central concept. (When you see user or customer research that upends your assumptions, do not ignore it.) This also reinforces the need for long-term investment. The writers' point was that you cannot be an optimist ("this will all work out!"), but you must confront reality and simultaneously strongly believe that you will succeed, despite the odds. You also must create an environment where the truth is heard, which requires the leaders to ask questions, hold themselves to high standards, and build red-flag mechanisms to get advance notice of issues.
Anyway, I found the book both interesting and frustrating to read. The research team commits the cardinal sin of all business books, which is comparing every single concept to a famous thinker. Einstein did not model simplistic thinking (has this man ever read a proof of E = mc2? get back to me after you have done it) and Abraham Lincoln is not comparable to a CEO. I wish that these types of comparisons could be completely excised from our discourse. I rolled my eyes through much of this nonsense and it really detracted from my engagement with the book.
I also found it frustrating that diversity of thought and teams never comes up in this book. Every single CEO mentioned is a man, and most of the named executives at these companies are men. You can read into the concept of "getting the right people on the bus" as assembling the correct team, but then the book goes on to say that employee incentives and compensation matter much less than you think they do. That depends on who you are hiring and what their personal priorities are, and that will always differ for individuals. I did like that part of the leadership discussion hinges on whether internal or external leadership is better for a company; most of the Level 5 leaders in the book are internal choices, which intuitively makes sense because they are able to fully grasp the core concept and values of the company.
Finally, it is hilarious to read sentences like "Amazon.com, the reigning champion of e-commerce" and "today, we primarily use portables from companies like Dell and Sony." 2001 was a wild time. 2019 is a wild time!! In the last 18 years, these good-to-great companies have imploded in on themselves!! Hopefully, the lessons from this book endure longer than Fannie Mae's reputation.