Very practical guide to process modelling. Most books on the subject list best practices and frameworks and end up with such a level of abstraction that become useless for those who want to learn something. Conversely this book has a practical approach based on experience. It doesn't just explain what to do, it explains first of all what not to do!

Describing A very practicing methodlogy for Business Process Reengineering, But lacks in "process prioritization and selection" domain.

This book is great source of advices how to discover, assess, model as-is and to-be business processes. Features of authors' approach are: steady focus on essence of process, keep diagrams as simple as possible, step-by-step actions and sufficiency test of collected data by "enablers". Recommended!

Very detailed, therefore a dry read, but will keep this handy as a reference at work. Lots of marked up insights for a normally rushed process.

I thought it was satisfactory, although a little smug and long-winded.

Very clear process modeling and improvement textbook. Great examples. Easy to implement

Great methodologies, examples and illustrations. I would have give. five stars if it was organized in a way that it was not repetitive.

Essential reading for doing process improvement. Especially important is the section on understanding and documenting the current process; don't make the mistake of trying to get someplace when you don't even know where your coming from!

I found this to be a very easy to understand the purpose and function of process mapping. One of the best resources I found that was easy to translate to my business needs.

It's beginning to show signs of age. It makes for an OK review if you are out of practice with this stuff but I found it lacking in one critical area - How to get from the As-is (current) state to the To-be (future) state. Jumping into the last chapter and saying use Case Analysis is not enough. Needs either a dose of Design for Six Sigma or better yet Theory of Constraints.