A good reference work.

Audience analysis is one of the most important tasks in Web content development. Without an understanding of the intended audiences for your project, you will waste valuable time and resources building projects that lack direction and longevity. Costly redesigns are the inevitable result of projects that lack user input.

This book covers topics such as user profiles, user surveys, focus groups, task analysis, and usability testing. It covers obtaining information from customer service inquiries and analyzing how competitors address user needs.

Comprehensive and useful.
Not enjoyable. At all.
Needs tighter editing.

Textbook. Good for research.

If you’re looking for one book to read to get a solid understanding of user research this is it.

i love this book when i read this description i reali love that
is stranger but perfect for me

Still the best all around introduction to user research out there.

Patrick recommendation

The user experience is something in UX work, coming to be something engineering teams, seek to evaluate, scientifically; Methods, such as surveys, focus groups etc. are repurposed here to achieve this end.

It's a textbook. And it's a bit dry but it does cover the subject.

Kris B gave this 5 stars

One of the best user research books I have seen.