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One of the best business books I've read. Even thought it was written over 20 years ago, it is still 100% relevant and applicable to business today. Some of the broad themes it covers are listed below, but this list does do justice to the great examples of these concepts that are found in the book:
A bias for action, active decision making - 'getting on with it'. Facilitate quick decision making & problem solving tends to avoid bureaucratic control
Close to the customer - learning from the people served by the business.
Autonomy and entrepreneurship - fostering innovation and nurturing 'champions'.
Productivity through people- treating rank and file employees as a source of quality.
Hands-on, value-driven - management philosophy that guides everyday practice - management showing its commitment.
Stick to the knitting - stay with the business that you know.
Simple form, lean staff - some of the best companies have minimal HQ staff.
Simultaneous loose-tight properties - autonomy in shop-floor activities plus centralized values.
A bias for action, active decision making - 'getting on with it'. Facilitate quick decision making & problem solving tends to avoid bureaucratic control
Close to the customer - learning from the people served by the business.
Autonomy and entrepreneurship - fostering innovation and nurturing 'champions'.
Productivity through people- treating rank and file employees as a source of quality.
Hands-on, value-driven - management philosophy that guides everyday practice - management showing its commitment.
Stick to the knitting - stay with the business that you know.
Simple form, lean staff - some of the best companies have minimal HQ staff.
Simultaneous loose-tight properties - autonomy in shop-floor activities plus centralized values.