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I found this book to on-point. I worked in retail stores, hotels, and call centers. I know that every word of this book is true.
Ehrenreich wrote this book as an expose. She made a conscious decision to not work call centers because she knew she would get slightly or significantly more pay, a type of elite of the working class. (I say better pay with sweatshop characteristics). What do Ehrecreich find out? Working-class people are far from lazy and are instead are overworked, paid inadequately, and are underappreciated. In an era where CEOs are paid more and more millions of dollars, service workers cannot even keep up with the cost of living.
While those of who have worked in the service industry already know all this, this book was written as an expose to help others understand the plight of serviceworkers. I hope more employers will read this book, have their hearts and their wallets opened.
Ehrenreich wrote this book as an expose. She made a conscious decision to not work call centers because she knew she would get slightly or significantly more pay, a type of elite of the working class. (I say better pay with sweatshop characteristics). What do Ehrecreich find out? Working-class people are far from lazy and are instead are overworked, paid inadequately, and are underappreciated. In an era where CEOs are paid more and more millions of dollars, service workers cannot even keep up with the cost of living.
While those of who have worked in the service industry already know all this, this book was written as an expose to help others understand the plight of serviceworkers. I hope more employers will read this book, have their hearts and their wallets opened.